Shipping Policy

Shipping Policy

Last updated: 29 October 2026

Sent From The North Pole sells digital downloads only. Nothing is packed, posted, or delivered by courier.

Instant digital delivery

After your payment goes through, you will receive an email with a secure link to download your letter pack. Most customers can download within a few minutes. Check your spam or promotions folder if the email is not in your inbox.

What you receive

Your order is a zip file with your printable PDF letters and the parent guide. You print at home on white paper. We do not ship envelopes, boxes, or printed letters.

Download problems

If your download link expires or the email does not arrive, email sftnp365@gmail.com with your order number and we will send a fresh link.